Bringing Smart Mobility to Poland: A Real-World OEM Case from Design to Deployment
In early 2024, we received an inquiry from a Polish mobility operator preparing to launch a new shared e-bike program in several mid-sized cities, including Warsaw and Poznań. The client had already tested several European and local solutions but found them either too expensive, too rigid, or not fast enough to meet their timeline. What they were looking for was a partner who could deliver a complete, customized fleet—hardware, branding, charging infrastructure, and fleet management software—without compromising on quality or local compliance. That’s exactly where we came in.
Understanding the Client's Requirements
Unlike many “off-the-shelf” mobility projects, this one came with very specific constraints. The client needed a step-through, unisex frame that would be easy to ride even in the cold and wet months of the Polish winter. The battery needed to be removable and long-lasting, capable of handling 5–6 short trips per day without needing mid-day swaps. In addition, the fleet had to meet EU regulatory standards, including CE certification and required reflectors, wiring protection, and overcharge safety systems.
But perhaps the most important factor was time. The client had already won approval from a local pilot program backed by municipal funds. They needed the fleet delivered, assembled, and running within 60 days. From concept to customs clearance—everything had to move fast.
The OEM Process: Tailored, Not Just Rebranded
Our first step was a detailed project call to align on technical specs, environmental conditions, branding requirements, and integration needs. Instead of offering a generic solution, we proposed several frame geometry options, battery configurations, and IoT lock modules for the client to choose from. Within a week, we shipped two physical samples to Poland for in-field testing.
The client chose a 26” low-step aluminum frame with a semi-integrated battery system and a reinforced rear rack for mounting the IoT module and solar-powered license plate. The color palette was fully customized to match the city branding: matte gray base, orange accents, and reflective stickers for visibility. We added heavy-duty puncture-resistant tires and internal cable routing for durability and theft protection.
One of the most appreciated features was the modular battery and lock system. The 36V lithium-ion battery was hot-swappable, and the lock included 4G, GPS, and BLE connectivity. This allowed the bikes to be easily integrated with the client's existing user app and also opened the door for city-level API integration for tracking and analytics.
Software Integration and Charging Infrastructure
Aside from hardware, the client needed a reliable fleet management platform that could handle real-time tracking, remote diagnostics, rider analytics, and technician workflows. Since they already had a frontend app, we provided a backend system with open APIs, allowing smooth integration without overhauling their tech stack. Within two weeks, their development team had synced ride status, lock/unlock functions, and low-battery alerts to their platform.
We also supplied 30 modular charging docks that could be wall-mounted or installed as stand-alone pillars. Each dock included smart charging logic, short-circuit protection, and RFID-based access control for operators. The docks arrived pre-assembled and were deployed by the client’s local team with minimal on-site adjustment.
Logistics, Certification, and Support
Getting the bikes into Poland required coordination across manufacturing, packaging, export documentation, and customs clearance. We provided the client with CE documentation, battery UN38.3 test reports, and detailed part lists to meet EU standards. The shipment was completed in two batches via sea freight to Gdańsk port, followed by ground delivery to a warehouse near Warsaw.
To support their local technicians, we created a full visual assembly guide in Polish and hosted two online training sessions. The bikes were fully operational within five days of arrival.
Results After Launch
The fleet officially launched in April 2025, with 200 e-bikes deployed across 18 locations. In the first month alone, the system recorded over 13,000 rides and maintained 98% uptime. Riders praised the smooth ride and smart unlock experience. On the operator side, technicians reported fewer than 1% battery faults and were able to swap parts using only basic tools and a diagnostic app we provided.
The bikes also integrated into the city’s mobility dashboard via the open API, allowing real-time trip heatmaps and CO₂ savings calculations—important metrics for the municipality’s quarterly reporting. The success of the pilot has led to discussions for a second phase rollout in two nearby cities by the end of the year.
“We were surprised at how fast everything came together—design, shipment, launch. Working with a Chinese manufacturer who understands local needs made all the difference.” — Project Manager, Polish Mobility Operator
What This Project Means to Us
For us, this project wasn’t just about delivering bikes—it was about proving that high-quality, fully customized shared mobility solutions can be developed and deployed internationally in a matter of weeks. It reflects our core strength: combining in-house manufacturing, flexible design, and practical software integration to solve real-world problems for operators across the globe.
Whether you're launching a city pilot, scaling up an existing fleet, or looking for an OEM e-bike partner, we’re ready to build your next-generation mobility solution—from the frame to the firmware.
